Support Center
Get help with Vender.cloud products and services. Our team is here to assist you.
Support Hours
Our support team is available during the following hours:
Monday - Friday, 9:00 AM - 5:00 PM CET
Response Time
Typical response times for support inquiries:
Within 24 business hours
Frequently Asked Questions
How do I reset my password?
You can reset your password by clicking the 'Forgot Password' link on the login page. You'll receive an email with instructions to create a new password.
Is the mobile app available offline?
Yes, the Vender.cloud mobile app supports offline mode. Orders captured offline will sync automatically once your device reconnects to the internet.
How do I contact technical support?
For technical support, please email [email protected] with details about your issue. Include your account information and any error messages you're seeing.
What devices are supported?
Our mobile app supports iPad devices running iOS 14 or later. The web application works on all modern browsers including Chrome, Firefox, Safari, and Edge.
How do I report a bug?
Please email [email protected] with a description of the bug, steps to reproduce it, and your device/app version information.
App Support Information
Mobile App Support
The Vender.cloud mobile app is available for iPad devices:
- • iPad Sales App for field representatives
- • Warehouse Picking App for fulfillment teams
- • Offline capability with automatic sync
Current Versions
Make sure you're running the latest version of our apps for the best experience.
Latest versions are available on the App Store. Enable automatic updates to stay current.
Still Need Help?
If you couldn't find what you're looking for, our team is ready to assist you. Reach out and we'll respond as quickly as possible.
Contact Us